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Frequently Asked Questions

If you don't see an answer to your question.

We've crafted this FAQ page to answer many of your frequently asked questions.

There’s no catch. Seriously. We’ve worked with thousands of clients, creating hundreds of thousands of requests with our service. We’ve an awesome team on top of a bullet-proof process to deliver great work, with a great experience, at a flat-rate.

You got it! You will have your personal freelancer and can send as much work as you want. Don’t forget, they are human, so you won’t get everything back insta-magically, but you’ll never be limited with how much you can send in.

No problem. Just email our client support team and we will immediately pair you with a freelancer that is a better fit.

Of course. Just login to your account and cancel the plan prior to your next billing cycle. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.

After you sign up, you must complete onboarding, which takes 1-2 business days. After onboarding is complete and your freelancer match is made, you’ll be off to the races!

Everything we do takes at least 1-2 business day, sometimes more. Something that’s complicated or has a lot of moving parts will obviously take more time. Use your common sense!

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

When you hire a new freelancer, we give you 72 hours to decide whether they meet your needs. If you don’t find them to be extraordinary, we’ll not charge you (and you can even keep any work completed during the trial).

Not seeing your question answered? Contact us and we’ll happily get it answered for you.

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $999 range for basic business sites and range upward depending on your unique needs.

The project starts with a 50% deposit and 2 monthly installments of the project balance over the course of development.

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

We build all of our websites on the open-source Content Management System (CMS) platform, Wordpress and Woocommerce.

Our standard websites take approximately 30-45 days to create. Our E-commerce (online store) websites take approximately 60 days to create. This time will vary from project to project.

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